Position Details: Local Admin + Reporting / Assistant Manager – Salesforce

Description:

*Skill - *Experience managing user accounts, data, and system updates for large groups in Salesforce platform, advance reporting and data management Location – Hyderabad. *Job Description:* - Support as primary system administrator for the Salesforce users (8000+ users) - Effectively act as the liaison between our users, leaders, application maintenance & development teams - Identify and automate process to improve efficiency - Work with team members and project lead to establish suitable processes to support administrative, development, and change management activities - Coordinate the evaluation, scope and completion of new system enhancement requests. - Work independently with members of the user community to help them meet the business requirements - Assist in educating of new users, and grow the Salesforce skill set across the organization - Updating and maintaining accounts, opportunities, contacts, Leads, campaigns and *reporting & dashboard* - Data cleansing across all data objects for UK MF - Manage ad-hoc request to support various business groups across organisation - *Produce customize reports/dashboard for users and business groups* - Maintain and update process documents - Deliver excellent service in line with process requirements and ensure service level agreements are met - Provide an employee focused experience through the timely and accurate completion of queries and activities - Record and maintain accurate activity information tracking through to timely closure. - Escalate more complex queries to the Team Leader or specific cases to the appropriate Salesforce support team. - Contribute to wider projects and initiatives in the CBS as required. - Take responsibility for keeping up to date on Deloitte policy and process developments. - Maintain own continuing professional development to ensure advice given is appropriate and of a high quality. - Ensure compliance with appropriate Data Protection legislation always. *Qualifications:* Required: - Advanced knowledge of CRM and Salesforce systems; Experience with Salesforce reporting, Einstein Analytics functionality and design preferred - Strong analytical skills with the ability to clearly present complex data and distil complex data analysis in a simple way - Finance, Strategy and/or Operations background with a wide understanding of C&I data, account management, pipeline tracking and reporting required to run a complex business. structures and ability to make sound observations and recommendations quickly. - Strong programme and project management skills - A self-starter who is proactive and flexible w

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