Position Details: SAP CRM Consultant

Description:

• *Key Responsibilities
• - Gather and analyse business requirements for SAP CRM processes (Sales,
Service, Marketing, etc.)

• Configure SAP CRM modules based on client needs and best practices
• Work closely with business stakeholders to design and deliver
end-to-end CRM solutions

• Prepare functional specifications for custom developments and
integrations

• Conduct unit testing, integration testing, and support user acceptance
testing (UAT)

• Provide post-implementation support and troubleshooting
• Train end-users and prepare documentation
• Collaborate with technical teams (ABAP, Basis, PI/PO) for solution
delivery

• Required Skills & Qualifications
• - Bachelor’s degree in computer science, Information Technology,
Business Administration, or related field

• 4-6 years of experience in SAP CRM functional consulting
• Hands-on experience in at least one full-cycle SAP CRM implementation
• Strong knowledge of SAP CRM modules: Sales, Service, Marketing.

• Experience with SAP ECC integration, middleware, and data migration
• Ability to write functional specifications and work with technical
teams

• Excellent communication and stakeholder management skills
• Analytical thinking and problem-solving abilities
• Preferred Skills
• - Experience with SAP S/4HANA Customer Management
• Exposure to SAP Fiori and UI5 applications
• Make active contribution to the development of SMF-SAP team and ITS in
general

• Overseeing innovation/ optimization on project within internal
organization

• Has experience working with multi-projects in the short period of time
• Able to provide counsel for higher/ lower functions in a professional
way

• Knowledge of methods of data collection and analysis
• Ability to understand and perform development testing on related tasks
associated with data migration and cleansing

• Ability to collect, evaluate and analyze data to develop alternative
recommendations, solve problems, document workflow and other activities
relating to improvement of operational and management practices

• Ability to organize data into logical formats
• Ability to generate briefing papers, issue papers, and other
management reports when required

• Knowledge, understanding, and experience with data integrity, database
construction, data management and data analysis and data cleansing
principles and practices

• Knowledge of Microsoft Word, Excel, Access, PowerPoint
• Ability to conduct fact-found research
• The person should work independently and freely execute the general
and specific roles to achieve confirmed targets, deliveries, projects, etc

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