Position Details: ServiceNow Developer

Description:

Solutions Delivery-Canada is an integral part of the Information Technology Services group.

The principle focus of this organization is the development and maintenance of technology solutions that e-enable the delivery of Function and Marketplace Services and Management Information Systems.

Solutions Delivery Canada develops and maintains solutions built on varied technologies like SalesForce, Microsoft technologies, SAP, Hadoop, ETL, BI , ServiceNow, PowerAutomate, OpenText.

Solutions Delivery Canada has various groups which provide the best of the breed solutions to the clients by following a streamlined system development methodology.

Solutions Delivery Canada comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance.

Work you’ll do

• Create, configure, and customize ServiceNow applications for new and existing implementations.

• Create and configure functional data such as Notifications and Service Level Agreements.

• Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, ACLs.

• Set-up interfaces between ServiceNow and other platforms in line with integration opportunities identified by Solution Architects.

• Perform system and integration testing.

• Recommend Administration settings and best practices.

• Create documentation of the developments, unit test cases and implementation plans.

• Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution

Responsibilities
Strategic

• Strong technical skills regarding technical topics and remote collaboration skills are critical to this role.

• Demonstrates an ability to deliver on project commitments.

• Produces work that consistently meets quality standards.

• Must have hands on experience in ITSM & ITBM module of ServiceNow.

• Must have knowledge of UI builder and Workspace configuration in ServiceNow.

• Should have hands-on experience in Business Rules, Script Include, ACLs, and all server-side scripting in best practice.

• Knowledge of Domain separation in ServiceNow is add-on.

Operational

• Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.

• Should have a good understanding of Agile/SAFe Methodologies.

• Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.

• Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.

• Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.

• Should have REST/SOAP Web Services integration experience.

• Good to have knowledge on following ServiceNow applications.

• Discovery – On-Premises & Off- Premises
• ServiceNow Orchestration
• ITOM - IT Operations Management
• SPM/ITBM – IT Business Management
• HRSD (HR Service Delivery Fundamentals)
• ServiceNow Event Management
• Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc.

HTML and CSS))

• Maintain pace with ServiceNow versioning.

• Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.

• Maintain and adhere to source code, configuration management, release management and software development best practices.

• Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.

• Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management.

• Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
• Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows.

• Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.

• End-to-end ownership of Solutioning for current & new opportunities (starting from requirement analysis to proposal delivery).

• Working with SMEs, Leads, Managers, Resources & Project/Delivery Manager (in case of specific inputs for solution) on finalizing the solution and estimates.

• Work with Project/delivery managers to build POC (proof of concept), prototype and sample development.

• Work with project/delivery managers to devise the timeline/schedule for executing the project.

• Working as a bridge between the Client & Delivery team during the transition of the won opportunities.

And supporting delivery team in initial stages of the Discovery Phase, including discovery agenda finalization, facilitation material preparations, dry runs and actual engagement.

• Timely & quality delivery of opportunities
• Should have good understanding and should be up to date on ServiceNow latest releases, features and issues.

• Should be always align to the best practices and thrive towards innovative solution.

Should have niche understanding of the ITIL processes and should be able to relate with the stakeholder requirements.

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