Position Details: Senior ServiceNow Developer

Description:

Skill - *HRSD, Integration of ( HR) workday, AD, oracle, Microsoft, service
portale, ITSM, problem management, incidence management change management.

• Title - Senior ServiceNow Developer

Location – Pan India / All

Job Description:-

• CIS HRSD-Not Mandatory / CSA-Certification mandatory
• *Job Title:
• *Senior ServiceNow Developer – HR Service Delivery (HRSD)
• *Department:
• *IT Operations
• *Position Summary
• The Senior ServiceNow Developer – HR Service Delivery (HRSD) is responsible
for designing, developing, configuring, and implementing scalable
ServiceNow HRSD solutions that enhance employee experience and streamline
HR operations.

This role requires deep technical expertise in ServiceNow
HRSD, strong understanding of HR processes, and the ability to collaborate
across HR, IT, and vendor teams to deliver high-quality, integrated
solutions.

• Key Responsibilities
• - Design and develop ServiceNow HRSD applications including Case
Management, Employee Center, Lifecycle Events, and HR Knowledge Management.

• Build and enhance the *Employee Center
• and *Employee Center Pro
• to
create personalized, role-based portals where employees find answers
instantly and complete HR tasks effortlessly

• Create dynamic *HR Service Catalogs
• featuring intuitive request
forms, contextual help, and automated fulfillment workflows

• Develop and maintain robust integrations connecting HRSD with critical
enterprise systems:

• *SuccessFactors:
• Real-time employee data synchronization,
organizational hierarchy updates, and performance data

• *Payroll Systems:
• Automated data exchange for compensation
changes, benefits enrollment, and time tracking

• *Identity Management:
• Active Directory, SailPoint integration for
access provisioning and de-provisioning

• *Collaboration Tools:
• Microsoft Teams, Slack integration for
notifications and approvals

• Ensure alignment with ServiceNow best practices and the Common Service
Data Model (CSDM).

• Support upgrades, patching, and platform maintenance activities in
collaboration with the ServiceNow Architect.

• Maintain documentation for configuration, customization, and technical
design.

• Implement data security and role-based access controls in accordance
with HR compliance requirements.

• Partner with HR business stakeholders to translate functional
requirements into technical specifications.

• Collaborate with the *ServiceNow Architect
• to design solutions
aligned with enterprise architecture, CSDM standards, and ServiceNow best
practices

• Participate actively in *Agile/Scrum ceremonies
• including sprint
planning, daily standups, backlog grooming, and retrospectives

• Support testing, validation, and deployment activities during upgrades
and new module rollouts.

• Troubleshoot and resolve HRSD-related incidents and defects.

• Analyze user feedback and recommend platform improvements for better
user experience and efficiency.

• Support ongoing optimization of HR workflows, knowledge bases, and
employee self-service capabilities.

• Qualifications
• *Technical Proficiency
• - Expert-level development skills across ServiceNow platform:
• *Flow Designer:
• Complex workflow design, subflows, decision
tables, REST/SOAP integrations

• *Scripting:
• Advanced JavaScript, Glide APIs (GlideRecord,
GlideAggregate, GlideDateTime, GlideAjax)

• *UI Development:
• UI Policies, UI Actions, Client Scripts, Catalog
• *Business Logic:
• Business Rules, Script Includes, ACLs, Data
Policies, workflow activities

• *IntegrationHub:
• Spoke development, custom actions, connection &
credential aliases, REST/SOAP integration

• Strong understanding of ServiceNow data architecture, tables, and
relationships

• Experience with Transform Maps, Import Sets, and scheduled data imports
• Knowledge of Performance Analytics and reporting capabilities
• HR Domain Knowledge
• - Solid understanding of core HR processes and employee lifecycle:
• Recruitment and onboarding workflows
• Employee relations and case management
• Performance management cycles
• Leave and absence management
• Compensation and benefits administration
• Offboarding and alumni management
• Familiarity with HR compliance requirements (employment law, data
privacy, record retention)

• Understanding of HR organizational structures, roles, and service
delivery models

• Required
• - Bachelor’s degree in Computer Science, Information Systems, or related
field.

• 5+ years of experience developing in ServiceNow, including at least 2
years in HR Service Delivery (HRSD).

• Hands-on experience with:
• HR Case and Knowledge Management
• Employee Center / Employee Center Pro
• Lifecycle Events and COE (Center of Excellence) structures
• IntegrationHub and Flow Designer
• Scripting (JavaScript, Glide APIs, etc.)
• Strong understanding of HR operations and employee experience
processes (onboarding, offboarding, employee relations, etc.).

• Experience working in Agile or Scrum-based environments.

• ServiceNow Certified System Administrator (CSA).

• Preferred
• - *ServiceNow Certified Implementation Specialist (CIS) – HR Service
Delivery

• (Highly Preferred)
• Experience integrating HRSD with SuccessFactors or Workforce Software.

• Familiarity with ITSM, ITOM, or other ServiceNow modules.

• Experience working in a global manufacturing or enterprise environment.

• Exposure to IRM, HR integrations, or Employee Experience initiatives.

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