Position Details: Hardware Recovery Analyst

Description:

The Recovery & Warrant Senior Assistant supports the Recovery & Warrant Assistant Manager in the efficient and compliant execution of hardware asset end-of-life processes.

This includes assisting with the recovery, repair, warranty management, and secure disposal of IT hardware, contributing to value maximisation, cost minimisation, and adherence to internal policies and external regulations.

The role helps ensure the integrity and efficiency of Deloitte's IT asset estate.

This role contributes to the operational efficiency of IT Asset Management (ITAM) by supporting the effective execution of hardware asset end-of-life processes.

Its impact is realised through diligent execution of tasks that support cost savings via warranty utilisation, assist in asset recovery, and help mitigate risks associated with improper disposal and data breaches.

By ensuring compliant and efficient asset retirement activities, this role supports robust asset lifecycle management and contributes to Deloitte's commitment to sustainability and data security.

This role contributes to the operational efficiency of IT Asset Management (ITAM) by supporting the effective execution of hardware asset end-of-life processes.

Its impact is realised through diligent execution of tasks that support cost savings via warranty utilisation, assist in asset recovery, and help mitigate risks associated with improper disposal and data breaches.

By ensuring compliant and efficient asset retirement activities, this role supports robust asset lifecycle management and contributes to Deloitte's commitment to sustainability and data security.

Professional qualifications

Desirable:

• Basic understanding of ITIL principles.

Experience/Knowledge of

• Some experience in an IT support or asset management-related role, with exposure to hardware.

• Familiarity with basic hardware asset lifecycle concepts.

• Awareness of warranty processes and vendor service agreements.

• Basic understanding of data sanitisation methods and environmental considerations for IT asset disposal.

• Experience with ITAM tools (e.g., ServiceNow ITAM Pro) and/or CMDBs for data entry and basic queries.

• Understanding of basic logistics principles related to asset movement.

Skills/competencies

• Strong organisational skills with attention to detail and accuracy in record-keeping.

• Good communication and interpersonal skills, capable of liaising with internal teams and following up with vendors.

• Basic problem-solving abilities, particularly in following established procedures for hardware issues and warranty claims.

• Ability to work effectively as part of a team and manage individual tasks in a structured environment.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for data entry, basic reporting, and communication.

• Proactive approach to learning and executing tasks efficiently.

• Strong ethical conduct and understanding of data security and environmental responsibilities.

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