Position Details: Privilege Access Management Analyst

Description:

Title - Privilege Access Management Analyst

Skill - The privilege access management (PAM) consultant will be
responsible for working with the PAM Manager/Assistant Manager to maintain
Deloitte UK’s PAM solutions in accordance with the firm’s IAM policies and
standards

• Specific

Responsibilities:-

• - Perform daily system health check to identify and remediate any issues
reported

• Manage privileged accounts in the PAM Tool as per PAM policies i.e.
onboarding and offboarding users and accounts, managing password objects
and their compliance

• Experience on password upload utility for bulk onboarding of
privileged accounts

• Perform ticket management, manage ServiceNow queue, act as first
point-of-contact for the client (service leads and/or end users), and
conduct issue resolution sessions

• Comply to the defined SLAs/OLAs for the ServiceNow tickets.

• Create and update documents like SOPs, runbooks, playbooks, end user
guides, etc

• Support application patching for components and OS patching for vault
following change management process

• Support out-of-office hours for critical and high priority issues, and
any change management of PAM service.

• Facilitating meetings, taking minutes and circulating promptly and
tracking actions.

• Co-ordinating with vendor for the open cases and product related issues
• Professional

Qualifications:-

• - Degree in IT / computer science or information security
• Experience in IT security Operation role or similar
• Minimum 2 years of experience supporting privileged access management
solutions (CyberArk/ Thycotic)

• Basic industry certifications desirable e.g.

Security+, COMP TIA etc

• Good to have at least one PAM tool specific certification (e.g.

CyberArk, Thycotic, BeyondTrust, etc.

• Develop automation and/or scripting to augment PAM solutions as
required

• Highly self-directed, with keen attention to details
• Strong communication, project and time management skills
• Ability to effectively prioritise tasks in a high-pressure environment
• Flexible and adaptable in regard to learning and understanding new
technologies

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