Position Details: ITOM Developer

Description:

We are seeking a highly experienced and skilled Senior ServiceNow ITOM
Developer to act as a technical leader in our team.

The ideal candidate
will be a subject matter expert in the design, development, implementation,
and optimization of ServiceNow's IT Operations Management suite, including
CMDB, Discovery, Service Mapping, Event Management, and Orchestration.

This
role requires the ability to architect complex, scalable solutions and
mentor less-senior developers.

Key responsibilities

Solution architecture and design: Act as a technical lead in designing,
developing, and implementing ServiceNow ITOM solutions that align with
business strategy and best practices.

Advanced development: Develop and customize complex ITOM functionalities,
including advanced scripting for Discovery patterns, probes, and sensors,
as well as complex integration workflows using Integration Hub.

CMDB and CSDM expertise: Provide expert-level guidance on the Common
Service Data Model (CSDM) and ensure CMDB data integrity, normalization,
and reconciliation.

Design strategies for maintaining CMDB health and
accuracy.

Integration leadership: Lead the integration of ServiceNow ITOM with
third-party monitoring, cloud, and infrastructure tools (e.g., Splunk,
SolarWinds, AWS, Azure).

Architect complex, bi-directional integrations
using various methods.

Problem-solving and optimization: Troubleshoot and resolve advanced,
cross-module ITOM issues.

Proactively identify and implement improvements
to optimize existing ITOM capabilities for better performance and
efficiency.

Roadmap and strategy: Contribute to the strategic roadmap for the
ServiceNow platform, evaluating new features and releases, and providing
expert recommendations.

Stakeholder collaboration: Work directly with business and IT stakeholders
to translate complex requirements into actionable technical solutions and
communicate technical problems and solutions to both technical and
non-technical audiences.

Documentation and governance: Create and maintain high-level and detailed
technical documentation.

Ensure all configurations and developments adhere
to organizational governance and standards.

Qualifications

Experience: 5–8 years of hands-on experience in ServiceNow development,

with a minimum of 4+ years focused specifically on ITOM.

Technical skills: Deep expertise in JavaScript, Glide scripting, Flow
Designer, REST/SOAP APIs, and other ServiceNow development tools.

Module expertise: Proven, hands-on experience with ServiceNow Discovery,
Service Mapping, Event Management, and Orchestration.

Certifications (preferred): ServiceNow Certified Implementation Specialist
(CIS) in ITOM, Discovery, and Event Management.

ServiceNow Certified

Application Developer (CAD) is also highly desirable.

Platform knowledge: Strong understanding of the Common Service Data Model
(CSDM), Configuration Management Database (CMDB), and their integration
with other ServiceNow modules.

Infrastructure knowledge: Solid grasp of IT infrastructure, cloud
environments (AWS, Azure, GCP), networking concepts (TCP/IP, DNS), and
container technologies.

Should have excellent verbal communication skills

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