Position Details: Platform & Integrations

Description:

"Core responsibilities
Integration design and development: Design, develop, and deploy
integrations between ServiceNow and third-party systems like ERP, CRM, HR,
and Active Directory.

This is done using methods like REST/SOAP APIs,
IntegrationHub, MID Server, and custom connectors.

Workflow automation: Use tools like IntegrationHub and Flow Designer to
build automated workflows that span across multiple applications.

This
minimizes manual effort and improves process efficiency.

API management: Create and manage custom APIs within ServiceNow and ensure
that data exchange with external applications is secure and efficient.

Data management and normalization: Analyze, map, and transform data as it
moves between ServiceNow and other platforms to ensure data integrity,
accuracy, and consistency.

System support and maintenance: Provide ongoing support for existing
integrations, resolve incidents, and troubleshoot issues related to data
flow and performance.

Testing and documentation: Conduct thorough testing of all integrations and
document technical specifications, data flow diagrams, and API details for
ongoing support and knowledge sharing.

Collaboration: Work closely with cross-functional teams, including business
stakeholders, platform architects, and developers, to gather requirements
and define integration solutions.

Required skills and expertise
ServiceNow platform: Strong hands-on experience with ServiceNow
development, configuration, and customization across various modules such
as ITSM, ITOM, CMDB, and Service Catalog.

Integration technologies: Expertise with key technologies and protocols,
including:
IntegrationHub
REST and SOAP APIs
JSON and XML
Scripting languages: Proficiency with scripting for development within
ServiceNow, such as JavaScript and GlideScript.

Problem-solving: Strong analytical and troubleshooting skills to debug and
resolve complex integration issues.

Knowledge of best practices: Adherence to ServiceNow's best practices for
security, development, and implementation.

Middleware knowledge: Familiarity with external middleware tools like
MuleSoft or Dell Boomi is a plus.

Certifications: Relevant certifications like Certified Implementation
Specialist (CIS) in specific modules or IntegrationHub micro-certifications
can be beneficial. "

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