Position Details: SNOW SecOps_VR

Description:

Key Responsibilities (Vulnerability Response)

• Configure and administer ServiceNow Vulnerability Response: sources,
vulnerability items, state model, assignment, SLAs, notifications, and
remediation tasking.

• Integrate and maintain ingestion from vulnerability scanners/tools to
ServiceNow VR application (e.g., Qualys, Tenable, Rapid7) and validate data
mapping, schedules, and error handling.

• Drive normalization and data quality: CI/asset matching to
ServiceNow CMDB, deduplication rules, exception handling, lifecycle
management, and backlog hygiene.

• Build automations with Flow Designer/Integration Hub for routing,
enrichment, reminders/escalations, and remediation verification/closure.

• Partner with IT Ops/app owners to coordinate workflow alignments in
ServiceNow for patching/remediation, manage dependencies, and resolve
ownership gaps.

• Define and publish dashboards/KPIs (e.g., vuln aging, SLA compliance,
remediation throughput, critical exposure by service/BU) in ServiceNow.

• Support governance: audit-ready evidence, change/release management,
documentation/runbooks, and role-based access controls.

Optional Responsibilities (Security Incident Response)

• Support SIR intake/triage workflows and create linked tasks from
high-risk vulnerability situations (e.g., exploited CVEs) when needed.

Perform an action: