Position Details: SENIOR INCIDENT MANAGER

Description:

Title - SENIOR INCIDENT MANAGER

Employment – Full Time

Location – Bangalore

Exp – 8+ Years

JOB DESCRIPTION – SENIOR INCIDENT MANAGER (INCIDENT COMMANDER)

Role Overview We are looking for a highly experienced Senior Incident
Manager (Incident Commander) to lead and orchestrate high-severity incident
response across large scale, distributed infrastructure environments.

This
role requires a strong blend of technical depth, leadership capability, and
real time decision-making under pressure.

Must-Have Skills (Non-Negotiable):-

1.

Incident Command & Leadership

• Proven experience handling P1 / P0
incidents in enterprise environments

• Ability to act as Incident Commander
during critical outages

• Strong decision-making in high-pressure,
multi-system failure scenarios

• Experience managing war rooms / bridge
calls.

2.

Advanced Networking & Infrastructure Expertise

• Strong hands-on
knowledge of: o BGP, OSPF, EIGRP o TCP/IP, Subnetting, QoS o WAN / SD-WAN /
Data Center Networks

• Understanding of: o Spine-leaf architecture o
Routing issues, latency, packet loss troubleshooting

• Exposure to: o Load
balancing, DNS, DHCP, Network security.

3.

Cross-Functional Coordination

• Experience coordinating with: o Network
teams POWER BRIDGE SYSTEMS PRIVATE LTD, 4TH FLOOR, V-PLAZA, # 1018/A, 24TH
Operations

• Ability to drive resolution across multiple teams
simultaneously .

4.

Stakeholder Communication

• Strong communication skills with ability to:
o Present updates to leadership / business stakeholders o Translate
technical issues into business impact

• Clear, structured, and confident
communication during incidents.

5.

Root Cause Analysis (RCA)

• Experience leading deep-dive investigations
• Ability to identify: o System failures o Network anomalies o Performance
issues

• Strong documentation and reporting skills.

6.

Monitoring & Troubleshooting

• Experience with enterprise monitoring
tools

• Ability to analyze: o Latency o Throughput o Availability
• Proactive issue identification

7.

Availability & Shift Flexibility

• Willingness to work in: o 24x7
environment o On-call rotations

• Ability to respond to incidents in
real-time POWER BRIDGE SYSTEMS PRIVATE LTD, 4TH FLOOR, V-PLAZA, # 1018/A,
24TH MAIN RD, HSR LAYOUT, BENGALURU – 560102.

Good to Have Skills

• ITIL / Incident Management certifications
• Experience in large-scale global operations (NOC / Cloud / E-commerce)
• Knowledge of: o Disaster Recovery & Business Continuity o Automation /
scripting (Python, etc.)

• Experience in process improvement / problem
management.

Key Responsibilities (Summary)

• Lead critical incident response and
resolution

• Act as primary escalation point
• Drive technical triage and
coordination

• Communicate with executive stakeholders
• Perform RCA and
implement preventive measures

• Improve incident management processes.

Ideal Candidate Profile

• 8–15+ years of experience
• Background in: o
Network Engineering / NOC / Cloud Ops

• Prior experience in: o Verizon /
Nokia/ Microsoft / large enterprise environments (preferred)

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