Position Details: Service NOW ITAM Developer

Description:

Role-Service NOW ITAM Developer

5 to 8 years experience

Exp-5-9 Years

Timings-1 TO 10PM , 2 TO 11PM IST

Hybrid

Only Hyderabad location

ITAM, HAM & SAM, CMDB-Search String

The Senior ServiceNow Developer – ITAM, CMDB & Integrations is responsible
for designing, developing, and maintaining ServiceNow solutions that drive
visibility, control, and automation across IT Asset Management and
Configuration Management processes.

This role ensures the integrity of the Configuration Management Database
(CMDB), supports governance and compliance through accurate asset data, and
develops robust integrations between ServiceNow and other enterprise
systems (e.g., Coupa, SailPoint, SuccessFactors).

Key Responsibilities

1.

Design and develop ServiceNow solutions for Hardware Asset Management
(HAM) and Software Asset Management (SAM) in alignment with enterprise
processes and license compliance.

2.

Enhance and maintain the Configuration Management Database (CMDB),
ensuring accurate relationships, normalization, and reconciliation across
CIs.

3.

Build and scale SCCM, Intune, JAMF for real-time hardware and
software inventory Implement discovery patterns, data imports, and CI class
models aligned with CSDM and ITIL standards.

4.

Develop and automate integrations between ServiceNow and systems such
as SCCM, Intune, JAMF, Active Directory, Coupa, and SailPoint using
IntegrationHub, REST/SOAP APIs, and MID Servers.

5.

Support CMDB and ITAM governance processes to maintain data quality,
ownership, and lifecycle accuracy.

6.

Create dashboards and reports for asset utilization, compliance, and
lifecycle tracking.

7.

Collaborate with ServiceNow Architect and Platform Owner to design
solutions that scale with enterprise growth and align with platform roadmap
8.

Participate in Agile ceremonies including sprint planning, design
reviews, and retrospectives
9.

Troubleshoot and resolve technical issues, integration errors, and
data discrepancies.

10.

Support upgrade planning and testing to ensure compatibility with
new ServiceNow releases

 

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