Position Details: PAM Assistant Manager

Description:

• Specific Responsibilities
• Perform daily system health check to identify and remediate any issues
reported

• Manage privileged accounts in the PAM Tool as per PAM policies i.e.
onboarding and offboarding users and accounts, managing password objects
and their compliance

• Experience on password upload utility for bulk onboarding of privileged
accounts

• Perform ticket management, manage ServiceNow queue, act as first
point-of-contact for the client (service leads and/or end users), and
conduct issue resolution sessions

• Comply to the defined SLAs/OLAs for the ServiceNow tickets.

• Create and update documents like SOPs, runbooks, playbooks, end user
guides, etc

• Support application patching for components and OS patching for vault
following change management process

• Support out-of-office hours for critical and high priority issues, and
any change management of PAM service.

• Facilitating meetings, taking minutes and circulating promptly and
tracking actions.

• Co-ordinating with vendor for the open cases and product related issues
• Qualifications
• *Required:
•

• Degree in IT / computer science or information security
• Experience in IT security Operation role or similar
• Minimum 2 years of experience supporting privileged access management
solutions (CyberArk/ Thycotic)

• Basic industry certifications desirable e.g.

Security+, COMP TIA etc

• Good to have at least one PAM tool specific certification (e.g.

CyberArk,
Thycotic, BeyondTrust, etc.

• Develop automation and/or scripting to augment PAM solutions as required
• Highly self-directed, with keen attention to details
• Strong communication, project and time management skills
• Ability to effectively prioritise tasks in a high-pressure environment
• Flexible and adaptable in regard to learning and understanding new
technologies

• Preferred
•

• Experience of using PowerShell would be an advantage.

• LDAP query, SQL scripting will be an added advantage
• Experience working on CyberArk or any other identity security platform.

• Assist in the development of detailed design documentation and deployment
and operational support.

Identify specific issues with migration or other
directory technologies and have a basic understanding of how they interface

• Ability to communicate technical information to less experienced or
non-specialist people, both verbally and in writing

Preferred Certifications (not a pre-requisite for the role):

• Defender (CyberArk)
• Sentry
• ITIL Foundation, ITIL Service Operations
• Azure fundamentals and Administration
• Cloud Security fundamentals
• CISMP, COMPTIA S+

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