Position Details: Desktop Support Engineer

Description:

Job Summary

We are looking for a motivated and enthusiastic Desktop Support Engineer (Fresher) to join our IT support team. The candidate will assist in handling basic technical issues, maintaining systems, and supporting end users in day-to-day operations. This role is ideal for candidates who are eager to learn and build a career in IT infrastructure and support.

Key Responsibilities

• Provide basic technical support for desktops, laptops, and peripherals
• Install and configure Windows OS, software applications, and printers
• Assist in troubleshooting hardware and software issues
• Support users with MS Office, Outlook, and Teams-related queries
• Help in maintaining IT assets and documentation
• Assist in user account setup and password resets (Active Directory basics)
• Escalate complex issues to senior engineers when required
• Ensure systems are updated with patches and antivirus
• Support remote users using remote access tools

Required Skills & Qualifications

• Bachelor’s degree in Computer Science / IT / Diploma
• Basic knowledge of Windows Operating Systems
• Familiarity with MS Office tools (Word, Excel, Outlook)
• Understanding of basic networking (IP address, LAN, Wi-Fi)
• Good troubleshooting and analytical skills
• Strong communication and willingness to learn

Preferred Skills

• Knowledge of Active Directory (basic user management)
• Exposure to Office 365 / Microsoft Teams
• Basic understanding of hardware components
• Internship or training in IT Support/Desktop Support

Key Competencies

• Positive attitude and learning mindset
• Problem-solving ability
• Good communication skills
• Ability to work in a team

Salary & Benefits

• As per company standards (Fresher level)
• Training and career growth opportunities
• Exposure to real-time IT support environment

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