Position Details: Process Analyst

Description:

Full job description here...

Are you passionate about doing things differently?

At Deloitte, we have broken the norms and are implementing a new approach for Performance Management (PM).

The PM team helps implement the process end to end for our business.

As a Process Analyst, you will interact with the team, internal stakeholders, etc., to deliver high-quality deliverables that will be essential to the seamless execution of the PM processes for the businesses.

Work you’ll do
As a Process Analyst, you will support the PM Specialists, Managers, and Senior Managers in executing the PM life-cycle.

The PM Analyst is responsible for the transactional and operational tasks enabling seamless execution of the PM processes for the assigned business group.

Due to Deloitte’s data-driven PM process, the PM Analyst must be a detail oriented and an analytical thinker capable of producing high-quality deliverables leveraging PM data.

Process execution

• Takes direction from the PM Specialists and Managers and escalates potential issues and concerns.

• Supports the execution of all PM processes.

Troubleshoots process issues and provides solutions.

• Executes logistics as needed for PM-owned meetings under the direction of the PM Specialists and Managers.

• Prepares materials and reports in support of meetings ensuring high-quality deliverables.

Data analysis and reporting

• Generates PM reports and reviews reports generated by reporting team for identified processes ensuring high accuracy and quality
• Updates and reviews trackers and lists managed by the PM team
• Being the owner, maintains PM data and ensures it is accurate and corrected
• Reviews data output for risks and escalates issues as needed

Communications

• Initiates compliance reminders as required under the direction of the PM Specialists and Managers
• Drafts and sends out various emails with guidance from the PM Specialist
• Manages inquiries for all processes; escalates to PM Specialists or Managers as needed

Training and skills development

• Completes training courses to keep skill set up to date
• Discusses areas of improvement with PM Specialist and seeks out professional development opportunities to close potential gaps
• Advises other PM Analysts as needed on the PM processes and shares best practices to improve the process and gain efficiencies

Qualifications Required

• Bachelor's degree with 0–2 years of experience/masters in HR/Business Management/certification in HR
• Prior experience in generating reports and analyzing data

Required technical skills:

• Generates reports, interprets data, and identifies trends and performance insights.

• Communicates clearly.

• Moves work forward proactively with limited guidance from the PM Specialist.

• Thinks strategically and effectively, prioritizing tasks.

• Exhibits flexibility and learning agility.

• Demonstrates creative problem-solving skills.

• Manages rosters and lists on a continuous basis.

• Identifies and resolves issues effectively-knows when to escalate issues to Specialist and Managers as appropriate.

• Handles confidential information according to Deloitte Administrative Policy Release (APR) guidelines.

• Proficiency in Microsoft Excel and Microsoft PowerPoint is a must.

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