Position Details: Major Incident Commander

Description:

• Title - Major Incident Commander
• -

Experience: 5–6+ years of direct Major Incident Management experience

• Strong networking background
• Location: Bangalore
• Shift: 6:00 AM – 3:00 PM & 1:00 PM – 10:00 PM - WFO
• Notice Period: Immediate joiners preferred

Role Overview We are looking for a highly experienced Senior Incident
Manager (Incident Commander) to lead and orchestrate high-severity incident
response across large scale, distributed infrastructure environments.

This
role requires a strong blend of technical depth, leadership capability, and
real time decision-making under pressure. � � Must-Have Skills
(Non-Negotiable) 1.

Incident Command & Leadership

• Proven experience
handling P1 / P0 incidents in enterprise environments

• Ability to act as
Incident Commander during critical outages

• Strong decision-making in
high-pressure, multi-system failure scenarios

• Experience managing war
rooms / bridge calls 2.

Advanced Networking & Infrastructure Expertise

• Strong hands-on knowledge of: o BGP, OSPF, EIGRP o TCP/IP, Subnetting, QoS
o WAN / SD-WAN / Data Center Networks

• Understanding of: o Spine-leaf
architecture o Routing issues, latency, packet loss troubleshooting

• Exposure to: o Load balancing, DNS, DHCP, Network security 3.

Cross-Functional Coordination

• Experience coordinating with: o Network
teams POWER BRIDGE SYSTEMS PRIVATE LTD, 4TH FLOOR, V-PLAZA, # 1018/A, 24TH
Operations

• Ability to drive resolution across multiple teams
simultaneously 4.

Stakeholder Communication

• Strong communication skills
with ability to: o Present updates to leadership / business stakeholders o
Translate technical issues into business impact

• Clear, structured, and
confident communication during incidents 5.

Root Cause Analysis (RCA)

• Experience leading deep-dive investigations
• Ability to identify: o System
failures o Network anomalies o Performance issues

• Strong documentation
and reporting skills 6.

Monitoring & Troubleshooting

• Experience with
enterprise monitoring tools

• Ability to analyze: o Latency o Throughput o
Availability

• Proactive issue identification 7.

Availability & Shift
Flexibility

• Willingness to work in: o 24x7 environment o On-call
rotations

• Ability to respond to incidents in real-time POWER BRIDGE
SYSTEMS PRIVATE LTD, 4TH FLOOR, V-PLAZA, # 1018/A, 24TH MAIN RD, HSR
Management certifications

• Experience in large-scale global operations
(NOC / Cloud / E-commerce)

• Knowledge of: o Disaster Recovery & Business
Continuity o Automation / scripting (Python, etc.)

• Experience in process
improvement / problem management � � Key Responsibilities (Summary)

• Lead
critical incident response and resolution

• Act as primary escalation point
• Drive technical triage and coordination
• Communicate with executive
stakeholders

• Perform RCA and implement preventive measures
• Improve
incident management processes � � Ideal Candidate Profile

• 8–15+ years of
experience

• Background in: o Network Engineering / NOC / Cloud Ops
• Prior
experience in: o Verizon / Nokia/ Microsoft / large enterprise environments
(preferred)

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