Position Details: Senior Executive - Information Technology

Description:

Roles and Responsibilities ➢ Serve as the primary point of contact for end user IT support, handling Help Desk tickets, VIP/executive support requests, and escalations within defined SLA timelines, while maintaining accurate ticket tracking and status updates. ➢ Provide day-to-day administration and troubleshooting support for Azure Virtual Desktop (AVD) — session host issues, user profile (FSLogix) problems, connectivity/latency complaints, and application access within the VDI environment. ➢ Support Microsoft 365 tenant operations: user/mailbox management, license assignment, Microsoft 365 Groups, and basic troubleshooting of Outlook, Teams, SharePoint, and OneDrive issues for end users. ➢ Assist with device provisioning and lifecycle using Windows Autopilot and Microsoft Intune — enrollment, app deployment, compliance policy checks, and resolving device-level access/security issues. ➢ Apply and verify security fundamentals for end users — MFA setup/troubleshooting, Conditional Access related access issues, and guiding users on Data Loss Prevention (DLP) or Sensitivity Label prompts. ➢ Monitor and respond to Microsoft 365 and VDI service health alerts, escalating tenant-wide or infrastructure-level issues to senior admins and coordinating with Microsoft support when required. ➢ Support IT asset management tasks — inventory tracking, allocation to new hires, retrieval/disposal coordination, and maintaining accurate asset records. ➢ Assist in onboarding/offboarding processes, including account provisioning, VDI/M365 access setup, and device handover. ➢ Document recurring issues, known errors, and resolution steps to build/maintain a knowledge base for the Help Desk team. ➢ Support system backup checks and basic disaster recovery tasks as directed by senior IT staff. ➢ Assist in configuring and enforcing Conditional Access Policies, MFA, and Privileged Identity Management (PIM) under guidance from senior admins, ensuring end users comply with secure access requirements. ➢ Support day-to-day management of Microsoft 365 Admin Center settings (domains, org profile, group policies) under senior oversight, flagging any anomalies for review. ➢ Assist with configuration and monitoring of Defender for Office 365, DLP, and Retention Policies — running basic checks, generating reports, and escalating policy violations or flagged incidents. ➢ Support periodic audits of administrative roles and RBAC assignments, helping ensure least-privilege access is maintained across the tenant. ➢ Assist in managing enterprise application permissions and access issues, coordinating with senior admins for configuration changes. ➢ Support network infrastructure monitoring tasks (uptime checks.

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